Terms of service

Terms of Service - Broken Esscents Candle Company

Welcome to Broken Esscents! By using our website and placing orders, you agree to the following terms.

General

All content on this website, including images, text, and product descriptions, is owned by Broken Esscents and may not be copied or used without permission.

We reserve the right to update, change, or remove content at any time without notice.

Orders & Payment

All orders are subject to acceptance and availability.

Payments must be completed at checkout. We accept Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club (depending on country)

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Prices are subject to change without notice.

Shipping & Delivery

We aim to ship all orders promptly. Shipping times may vary depending on location.

Risk of loss or damage passes to the customer upon delivery.

Returns & Refunds

Broken Esscents does not offer returns or refunds except for items that arrive damaged or defective.

Damaged items must be reported within 7 days of delivery with a photo. We may, at our discretion, offer a replacement or partial refund.

Limitation of Liability

Broken Esscents is not liable for indirect, incidental, or consequential damages arising from your use of our products or website.

Privacy

Your personal information is protected and  handled according to our Privacy Policy.

Governing Law

These Terms are governed by the laws of the state of Ohio. Any disputes will be resolved in the appropriate courts of this state.

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.