Shipping policy

Shipping Policy - Broken Esscents Candle Company

At Broken Esscents, we want your order to arrive safely and promptly. Please read our shipping guidelines below:

Processing Time

Orders are typically processed and shipped within 1-3 business days.

Custom or personalized orders may take longer; to processing time will be noted at checkout.

Shipping Methods & Flat Rate

We offer flat rate shipping on all orders:

flat rate, e.g. $12.00

Flat rate shipping covers standard delivery via trusted carriers such as USPS, UPS, or Fed Ex.

Expedited shipping options may be available for an additional fee at checkout.

Delivery typically takes 3-7 business days (domestic)

International Shipping

Currently, we ship primarily within USA

International orders nay be subject to additional custom duties, taxes, or import fees, which are the responsibility of the customer.

Damaged or Lost Items

Please inspect your package upon arrival. If an item arrives damaged, contact us within 7 days with a photo. We may offer a replacement at our discretion.

Broken Esscents in not responsible for lost packages once the carrier marks them as delivered.

Tracking Your Order

A tracking number will be provided once your order ships. You can use this to monitor your package online.

Thank you for supporting a small business that pours care into every candle, diffuser, and gift. We hope your order brings light, luxury and indulgence into your home!