Refund policy

RETURN & REFUND POLICY-BROKEN ESSCENTS CANDLE COMPANY

At Broken Esscents, we craft every candle, every product, and gift with care and intention. We want your experience to feel luxurious from unboxing to lighting.

Please note: We do not offer returns or refunds for purchases.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item. We may, at our discretion, offer a replacement or partial refund.

How to Contact Us:

Email: admin@brokenesscentscandleco.com

Include your order number and a photo of the damaged item.

Thank you for supporting a small business that pours care into every product. Your understanding ensures we can continue creating thoughtful, high-quality items for all of our customers.